Exploring Multi-Actor Value Creation in IT Service Processes

Exploring multi-actor value creation in IT service processes

Organizational information technology (IT) needs are served through increasingly complex configurations of people, technologies, organizations, and shared information. Ideally, an organizational IT service is valuable for both the providers and users of systems and solutions. However, mutually beneficial outcomes may be difficult to achieve within the configurations through which IT services ar...

Exploring Value Co-creation within Networks: Actor-to-actor Service Provision within a Public Transport Service System

Purpose: This study explores how value co-creation occurs at a network level in a service system comprising representatives of business, consumer, and community actors. The research centres on the following questions: 1) what kind of operand and operant resources are contributed and integrated in the value co-creation process? 2) What value-in-use is experienced by actors? 3) What factors facil...

Co-creation of Value in IT Service Processes Using Semantic MediaWiki

Enterprises are substituting their own IT-Systems by services provided by external providers. This provisioning of services may be done in an industrialized way, separating the service provider from the consumer. However, using industrialized services diminishes the capability to differentiate from competitors. To counter this, collaborative service processes based on the co-creation of value b...

Configuring Value Creation Processes for Global Service: Evidence from an IT firm

To survive and prosper in a networked economy, organizations must learn how to act as part of a wider value network. Key firm capabilities are thus the positioning in a value network and the providing of services that are attractive for the market. In this article I report from a longitudinal study targeting a team that has been forced to handle a re-positioning within its value network. The te...

Exploring innovation driven value creation in B2B service firms: The roles of the manager, employees, and customers in value creation